When Customer uses SWIFT247's Shipping Service, Customer must declare basic information relating to the Goods on the Order, including but not limited to:

1. The Customer who transfers the Goods to the designated employee/person in charge/partner of SWIFT247 or a partner of SWIFT247 must request the employee/person in charge/designated partner of SWIFT247 to perform the following tasks:

   Take photos or any other form of recording the condition of the Goods at the time of transfer.

   Check and confirm the information and attach the Order Number on the Goods.

   Provide payment receipt (if Customer chooses COD payment method).

   Check the goods value declaration (in case the customer buys the Insurance Service for High Value Goods).

2. The Customer receives the Order number and can track the Journey of the Order on the App.
3. In case the Customer wants to change the Order related information specified in Article 1.1, Section C above, he/she will follow the following procedure:
   1. Information regarding the goods receipt:

      The Customer must submit the change information before SWIFT247's designated staff/ person in charge/partner or the Carrier come to receive the Goods.

      Fees or charges incurred will be recalculated on the App. The Customer is obliged to pay SWIFT247 the difference (if any) before or at the time of transferring the Goods to SWIFT247's staff/person in charge/designated partner.

      Information relating to goods delivery to the consignee and after the Goods have been transferred to the designated employee/person in charge/partner of SWIFT247:

      The Customer must submit the change information before the Goods are transferred to SWIFT247's staff / person in charge / designated partner at least 60 minutes in advance of the same day.

      The costs incurred will be recalculated on the application, the Customer is obliged to pay SWIFT247 at the time of confirming this change.

      For other changes, Customers call hotline 1900272747 - SWIFT247 customer care center to request for support.

      The information customer is allowed to change:

      Order status	Weight	Change sender’s address	Change recipient’s address	Change pick up time	Change delivery time to recipient
      Order placed	Acceptable
      Receive goods from the sender	Acceptable	Unacceptable	Plus the difference fee if any	Unacceptable	Acceptable
      Goods transited to the receiving point	Plus the difference fee if any	Unacceptable	Acceptable	Unacceptable	Acceptable
      In transit to departure airport	Unacceptable	Unacceptable	Acceptable	Unacceptable	Acceptable
      In transit	Unacceptable	Unacceptable	Acceptable	Unacceptable	Unacceptable
      In transit to handover station	Unacceptable	Unacceptable	Acceptable	Unacceptable	Unacceptable
      Goods transited to handover station	Unacceptable	Unacceptable	Unacceptable	Unacceptable	Unacceptable
      Delivery to the recipient	Unacceptable	Unacceptable	Unacceptable	Unacceptable	Unacceptable

   2. Changes related to order cancellation with SWIFT247:

      In all cases, the Sender or Customer has the right to cancel the order when doing the following actions:
      | On the app or on the website: select “Delivery history” -> select the order customer wants to cancel -> select “Cancel order” -> choose one of the following reasons:

      Change order information (For example: Customer wants to place a new order because he/she wants to change the shipment / weight information / size / delivery address / payment method / forgot to apply discount code...).

      Want to receive the consignment back.

      The time is too long (For example, the recipient is not likely to receive within the estimated time).

      Other (For example: no longer in demand, duplicate orders).

      After the Customer selects “Cancel order”, to ensure the timely operation of the system, the Customer’s request for “Cancel order” will be confirmed by SWIFT247 via email. If the Customer requests to cancel the order before the goods are picked up, the Customer's order will be accepted by the system to cancel immediately.

      Delivery charges in case of cancellation will be calculated as follows:

      	Canceled by SWIFT247		Canceled by Sender		Canceled by Recipient
      Order status at the time of cancellation	Cancel	(VND)Postage(VND)	Cancel	(VND)Postage(VND)	Cancel	(VND)Postage(VND)
      Placed	Acceptable	0	Acceptable	0	Unacceptable	Unacceptable
      Picking up	Acceptable	0	Acceptable	Service charge	Unacceptable	Unacceptable
      Goods checking	Acceptable	0	Acceptable	0	Unacceptable	Unacceptable
      Forward	Acceptable	0	Acceptable	Service charge	Unacceptable	Unacceptable
      Air transport	Acceptable	0	Acceptable	Displayed charge	Unacceptable	Unacceptable
      Transit to handover station	Acceptable	0	Acceptable	Displayed charge	Unacceptable	Unacceptable
      Handover station	Acceptable	0	Acceptable	Displayed charge	Unacceptable	Unacceptable
      Handover	Unacceptable	Unacceptable	Unacceptable	Unacceptable	Acceptable	Displayed charge

      Note:

      Displayed charge = freight calculated by the system based on order information when the sender places an order.

      In case of cancellation by the sender/recipient, the total cost will include the shipping fee and the return fee when the goods are returned, our SWIFT247/partner’s staff will collect additional charges.

      For example, in case the goods have been brought to the receiving point by our SWIFT247/partner's staff and the sender wants to cancel the order and wants to receive the goods back, the sender will pay a fee equal to the shipping service fee ×2.

      In case of cancellation by SWIFT247 or the freight has been paid and the balance is left (based on the cancellation fee tariff), the balance will be refunded to the customer within 45 working days (via direct transfer – customer or the sender bears the transfer fee or cash received at the post office of SWIFT247).

1. When the Goods arrive at the handover point of SWIFT247, SWIFT247 staff will contact the recipient to deliver the goods. In the event that the consignee cannot receive the goods at the time of delivery, SWIFT247's designated staff/person in charge/partner will deliver it back at another suitable time or as agreed with the recipient.
2. If the recipient cannot receive the Order or does not respond for more than three (03) times, SWIFT247 will change the Order status to undeliverable and return the Goods to the sender. All costs relating to the return of the Goods shall be paid by the Customer. Payment must be made within forty-eight (48) hours from the time SWIFT247 receive the notice of returning the Goods to the sender.
3. At the time of handing over the Goods to the recipient, SWIFT247's staff/person in charge/designated partner will take photos or otherwise to record the condition of the Goods.
4. The receiver checks and confirms the information and condition of the Goods at the time of receipt.