Where Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on October 12, 1929 (and any amendments thereto, including the Additional Protocol No.4 signed at Montreal on September 1975, or the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, May 28, 1999)) or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience collectively referred to as Convention Rules) or where (and to the extent that) other mandatory national law applies, the liability of SWIFT247 is governed by and will be limited according to the applicable rules. Under Vietnamese law, SWIFT247 is only liable to indemnify if it fails to do so with reasonable care and skill and SWIFT247's liability for compensation will be determined in accordance with the laws of Vietnam. In the event of a total loss, damage or exchange of items, SWIFT247 is obliged to indemnify: (a) in accordance with the laws of Vietnam (on the basis of actual loss, damage, or exchange occurred for the entire consignment); and (b) in all cases the liability for indemnification shall be equivalent to the minimum indemnification. provided for by the laws of Vietnam relating to international postal services from time to time (at the date of publication of the terms and this condition, the minimum limit of liability equivalent to 9 SDR/kg (calculated in increments of 500 grams, fractions in 500 grams), applies to the weight of the entire shipment, with condition that the total amount of compensation is in no case less than 30 SDR/shipment, plus a refund of the service charge paid by or on behalf of the shipper of the applicable international postal service). In the event of a part (but not all) loss, damage or exchange of a postal item, SWIFT247 is obliged to indemnify: (a) in accordance with the laws of Vietnam (on the basis of loss, damage, or actual exchange occurred for the relevant portion of the shipment); and (b) in all events no more than the amount of liability for total damage as mentioned above, unless otherwise agreed by the parties. In the event that a shipment is shipped later than the transit time committed by SWIFT247, SWIFT247 is responsible for refunding the international postage charges paid by or on behalf of its shipper from applicable international postal service. For the avoidance of doubt, none of the limitations of liability set forth in the preceding paragraphs shall apply to any claim related to indemnification arising out of any injury or death of any person.SWIFT247 does not offer shippers' cargo insurance. Shippers desiring cargo insurance or all risk insurance should purchase such insurance from third parties.

SWIFT247 is not responsible for any damage or loss to Customer's Goods in the following cases:

1. Force majeure events that lead to loss or damage to the customer's goods.
2. Objective reasons due to flight delay or flight cancellation.
3. Orders sent are lost, impaired or damaged due to improper packaging by the Customer.
4. Orders sent that are wrong delivered, lost due to customer's error of providing information
5. Orders sent with items; goods damaged due to their natural characteristics.
6. Goods without invoices, documents, origin.
7. The customer or the consignor fails to prove the delivery, deterioration and damage of the goods.
8. The customer or sender does not have proof of shipment.
9. Orders sent containing transportation prohibited Goods, Goods transported with conditions that do not satisfy the prescribed conditions, are inspected, confiscated by competent government agencies or destroyed according to the provisions of law.
10. he declared value is incorrect, the declared value exceeds the actual value of the Order submitted for price declaration service (as specified in Article 3 above).
11. The customer or the sender fails to comply with the provisions on complaints and dispute settlement according to the agreement and provisions of the law.
12. Indirect damages or unrealized gains arising from the loss or damage of the Goods.
13. Damage occurred due to unqualified supplied goods from the customer or the sender.
14. Refuse to make any illegal payments on the sender's behalf.
15. Cases of the air traffic network disruption on a national or local scale.
16. Potential defects or inherent deficiencies of the dispatched goods.
17. The omission of the sender or the third party such as:

The consignor or any other party claiming benefit in the consignment causes the shipper to breach his/her obligations under these terms and conditions, in particular, the obligations set out in paragraph 4.1.

An act or omission of any official in the Security, Customs, Aviation, Airport or Government sectors.